Privacy Policy

1. Introduction

SalesVox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales automation platform. Please read this policy carefully.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, company name, and billing details when you register.
• Campaign Data: Lead lists, phone numbers, call transcripts, and campaign configurations you upload or generate through the Service.
• Usage Data: Information about how you interact with the Service, including call metrics, feature usage, and session data.
• Knowledge Base Content: Documents, FAQs, and other materials you upload to train the AI.
• Payment Information: Processed securely through Stripe; we do not store full credit card numbers.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process transactions and send billing-related communications
• To manage your campaigns and deliver AI-powered call analytics
• To provide customer support and respond to inquiries
• To send service-related notifications and updates
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party services that help us operate the platform (e.g., Stripe for payments, Twilio for voice, cloud hosting providers).
• CRM Integrations: When you connect a CRM, call data is synced per your configuration.
• Legal Requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Call recordings and transcripts are retained according to your plan settings. You may request deletion of your data at any time by contacting us. We will delete your data within 30 days of a verified request, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We use analytics tools to understand how the Service is used. You can control cookie preferences through your browser settings.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].